NTI - Senior VoIP Engineer

Operations Support · Santiago, Santiago
Department Operations Support
Employment Type Full-Time
Minimum Experience Experienced

We are looking for a bilingual, experienced and self-motivated VoIP Support Engineer to join our team! Critical to this role is the ability to speak and write in English at a proficient level. The primary responsibilities of this position are to identify and resolve technical issues that interfere with the delivery of our VoIP services to our customers and to collaborate with our teams to ensure that our VoIP technologies are deployed successfully in our customers’ varied environments.  This role will participate in all team responsibilities which include architecture, support, and projects.  Keys to success in this role are the ability to translate business needs into technical solutions, excellent troubleshooting skills, and effective communication with technical and non-technical persons.


What is it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen. Our core values are Integrity; respect; sound judgment; customer focused; results driven; giving back.


Responsibilities:

  • Provide courteous, accurate, and timely technical support to our Hosted PBX and SIP Trunk customers by serving as the technical resource for complex service tickets that require in-depth troubleshooting of origination/termination and call quality issues
  • Troubleshoot the voice environment and system configuration on switches, routers, and firewalls, and support the range of IP phones and softphones options available to our customers
  • Utilize a standard ticket management system to create, research, refer, and close trouble tickets
  • Lead technical engagements with our Engineering, Development, and Quality Assurance groups on new rollouts as needed
  • Identify and analyze problems and needs to determine the appropriate means of reducing, eliminating, and avoiding current and future problems with our network and communications infrastructure
  • Monitor services to assess the need for updates, upgrades, enhancements, preventative maintenance, and new systems
  • Research and recommend technology to improve current systems
  • Participate in project-based customer implementations of our VoIP solutions, such as setting up tenants, porting support and provisioning phones.


Skills & Requirements:

  • Minimum of five years of related network/IP Telephony administration and support
  • Expertise with network engineering
  • Experience supporting Asterisk and Open Source IPPBX Platforms
  • Strong understanding of service provider networking technologies, standards, and solutions including but not limited to QoS, Load Balancing, and Optimization techniques
  • Experience using network protocol analyzers such as Wireshark and virtualization experience with VMware
  • Familiarity with Linux Systems Administration
  • Strong written and verbal communication skills
  • Excellent people skills with the ability to handle stressful or difficult situations
  • Strong analytical and problem determination/resolution skills
  • Ability to multi-task and prioritize support tickets
  • Ability to work independently and in a collaborative team environment
  • Fluent English - Preferred


Additional Information:

This position has the following benefits:

  • Vacation Time
  • Flexible Schedule
  • Friendly Teamwork Environment
  • Professional growth opportunities

Thank You

Your application was submitted successfully.

  • Location
    Santiago, Santiago
  • Department
    Operations Support
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced